Frequently Asked Questions (FAQ)

Welcome to the Soulvie FAQ page. Here, we answer the most common questions from our customers. If you need further assistance, our customer service team will respond as quickly as possible to help you.

1. Where is Soulvie located?

Soulvie is an online women’s clothing store based in Calgary, Alberta, Canada, serving customers nationwide with a curated selection of stylish and affordable apparel.

2. Do you ship internationally?

Currently, we only ship within Canada to ensure faster and more reliable delivery for all our customers.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be returned in their original condition—unworn, unwashed, and with all tags attached.
Please contact our customer service team before returning any products. Our team will provide instructions and support throughout the return process.

Return Shipping:

  • Customers are responsible for return shipping costs, except in cases where the product is defective or the wrong item was sent.

  • Once your return is received and inspected, refunds are typically processed within 14 business days.

Exchanges:

  • If you wish to exchange an item for a different size, color, or product, please contact our customer service team for guidance.

4. How long does it take to process and ship my order?

  • Order Processing: All orders are carefully reviewed and processed within 1–3 business days, excluding weekends and public holidays.

  • Estimated Delivery: 10–25 business days depending on your location in Canada.

  • Once shipped, you will receive a confirmation email with a tracking number.

Factors affecting delivery may include:

  • Regional postal service schedules

  • High-volume periods (holidays or promotions)

  • Extreme weather conditions

5. What payment methods do you accept?

We currently accept:

  • Mastercard

  • VISA

  • PayPal

All payments are processed securely at checkout, and payment information is never stored on our servers.

6. Is my payment information secure?

Yes. Transactions are handled through trusted payment partners who follow strict industry security standards, ensuring your personal and financial information remains protected.

7. How can I contact Soulvie?

If you have questions, concerns, or need assistance, please reach out to us:

  • Phone: +1 604-555-2378
  • Email: support@soulvie.shop
  • Address: 1212 34 Avenue Southeast, Calgary, AB T2G 1V7, Canada

We will respond as quickly as possible to help you enjoy the best shopping experience.

8. Additional Notes

  • Order Accuracy: Please ensure your shipping address is complete and accurate to avoid delays or lost packages.

  • Damaged or Lost Packages: Contact customer service within 7 days of the estimated delivery date for support.

  • Non-Returnable Items: Some items may be non-returnable for hygiene or safety reasons; this will be clearly noted in the product description.