Shipping policy

At Soulvie, we strive to deliver your order quickly, safely, and efficiently, ensuring a seamless shopping experience.

1. Processing Time

All orders are carefully reviewed and processed within a few business days. This includes:

  • Order verification

  • Inventory and quality checks

  • Packaging and preparation for shipment

Orders are not processed on weekends or public holidays, so processing times may be slightly longer during these periods. Orders placed during holidays or promotional events may also require additional processing time.

2. Shipping Methods & Delivery Areas

We offer standard shipping across Canada. Delivery times may vary depending on your province or remote location.

Optional expedited shipping may be available for certain areas. Please contact our customer service for availability and rates.

3. Shipping Cost

  • All orders are eligible for free standard shipping.

  • For expedited shipping, please contact our customer service team for details.

4. Estimated Delivery Time

After dispatch, the estimated delivery time is 10–25 business days, depending on your location in Canada. Delivery may be affected by:

  • Regional postal service schedules

  • Customs inspections for certain items

  • Extreme weather or natural disasters

  • High-volume periods (e.g., holidays or promotions)

Please note that delivery times are approximate and cannot be guaranteed.

5. Order Tracking

Once your order has shipped, a tracking number will be provided via email. You can monitor your package’s progress and estimated delivery date online.

6. Delays & Exceptions

While we make every effort to meet delivery estimates, delays may occur due to:

  • Customs inspections

  • Extreme weather events

  • Transportation or logistical delays

  • Peak holiday periods

In such cases, we will work closely with carriers to minimize delays and keep you informed.

7. Address Accuracy

To ensure timely delivery, please double-check that your shipping address is complete, accurate, and up to date.
Soulvie is not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete addresses provided at checkout.

8. Damaged or Lost Packages

If your package is damaged or lost during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue, which may include:

  • Resending the order

  • Issuing a refund for the affected items

9. International Orders

Currently, we only ship within Canada. For cross-border shipping inquiries, please contact us directly for assistance.

10. Additional Information

Shipping may be affected by local holidays, extreme weather, or other unforeseen circumstances beyond our control.
Any changes to our shipping policies will be updated on this page to ensure transparency.

11. Customer Service Contact

  • Phone: +1 604-555-2378

  • Address: 1212 34 Avenue Southeast, Calgary, AB T2G 1V7, Canada

We are committed to providing the best possible experience. If you have any questions about shipping, please reach out to us, and we will respond as soon as possible.