Terms of service

1. Overview
These Terms and Conditions (“Agreement”) govern your use of the Soulvie website (“Site”) and any related information, graphics, documents, photos, and other materials or content (“Materials”) made available by Soulvie (“we,” “us,” or “our”).

“You” or “your” means any individual who accesses the Site or any Materials, including those who complete the registration process to create an account (“Account”) for the purpose of purchasing goods or services or using features that require registration.

By using this Site, accessing any Materials, submitting information, creating an Account, or placing an order, you confirm that you have read, understood, and agreed to be bound by this Agreement. If you are agreeing on behalf of a business or organization, you confirm that you have the authority to bind that entity to these terms. If you do not agree, you must not use our Site, Materials, or services.

2. Your Obligations
Subject to the terms of this Agreement, we grant you a limited, revocable, non-exclusive, and non-transferable right to use the Site and Materials for your intended lawful personal use only, and not for resale or any other commercial purposes.

You are responsible for all activities conducted under your Account and must ensure that such use fully complies with this Agreement. You are also responsible for maintaining the confidentiality of your password(s).

We may, at any time, modify or discontinue any part of the Site or Materials, including but not limited to content, hours of availability, technical requirements, and Account functionality. You are responsible for obtaining and maintaining all internet services, devices, and software required for access, as well as any related costs.

If you place an order or create an Account, you represent that you are of legal age under applicable Canadian law to enter into a binding contract.

You agree to:
(a) Provide true, accurate, current, and complete information about yourself when using any part of the Site that requires you to submit information, including personal details (“Visitor Data”);
(b) Promptly update your Visitor Data to keep it accurate and complete.

Each Account is for a single user only. You may not share your Account credentials with another person or use another person’s credentials. We may suspend or terminate your Account if we determine that your information is false, inaccurate, outdated, incomplete, or that you have shared or misused Account credentials.

From time to time, we may offer promotions, contests, or special programs, each of which may have its own specific rules, terms, and conditions (“Rules”). In the event of any conflict between such Rules and this Agreement, the Rules will take precedence.

3. Online Payment
You may purchase products through our website using the following payment methods: Mastercard, VISA, and PayPal. By placing an order on the website, you confirm and warrant that all payment information you provide is true, accurate, current, and complete, and that you are authorized to use the chosen payment method.

We may request a pre-authorization from your payment provider for an amount up to the total order value prior to confirming your purchase. All charges, including applicable taxes and fees, must be paid in full at the time the order is placed.

Payments will be processed in the currency displayed at checkout. Any additional charges or fees applied by your payment provider, such as currency conversion fees, are your responsibility.

4. Changes to Terms
We reserve the right, at any time, to change, amend, modify, or update these Terms and Conditions without prior notice. This includes adding new terms, modifying existing provisions, or introducing additional fees or charges for the use of our website or services. Any changes become effective immediately upon being posted on our website.

Your continued access to or use of the website following the posting of revised Terms and Conditions constitutes acceptance of those changes. If you do not agree to the updated Terms and Conditions, your sole remedy is to discontinue using the website and our services.

5. Limited License
All content available on the website, including text, software, photographs, videos, graphics, designs, and documents, is protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in and to such content remain with us or our licensors.

We grant you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the website and its materials solely for lawful, personal, household, or non-commercial purposes. You may download and print materials for personal use only, provided that you do not modify the content and retain all copyright and proprietary notices.

You may not copy, reproduce, distribute, publish, transmit, display, sell, license, create derivative works from, or otherwise exploit the website or its materials for any commercial purpose without our prior written consent. Unauthorized use may result in termination of access and legal consequences.

6. User Submissions
The Site may provide features that allow you to view, comment on, and submit information, feedback, or other content (“Submissions”). By submitting any Submissions to or through the Site, you grant Soulvie a worldwide, non-exclusive, transferable, royalty-free, perpetual, and irrevocable license to use, reproduce, distribute, adapt, edit, modify, translate, reformat, create derivative works from, transmit, publicly display, link, sell, offer for sale, export, publicly perform, or otherwise exploit such Submissions for any purpose, including commercial purposes, and to incorporate them into any other works, in any form, media, or technology now known or later developed.
To the fullest extent permitted by applicable law, you also grant Soulvie the right to sublicense these rights. You represent and warrant that you own all rights necessary to grant the license set forth in this section, and that your Submissions comply with all applicable laws, rules, and regulations. You waive any moral rights in your Submissions and agree to indemnify and hold harmless Soulvie, its affiliates, and their employees and agents from any claims, liabilities, or damages arising from your Submissions. Soulvie is under no obligation to publish or use your Submissions.

7. User Conduct
You agree not to use the Site, the Materials, or any results from your use of the Site, including Visitor Data or Submissions, to:

Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, offensive, invasive of privacy, hateful, or discriminatory;
Harm minors in any way;
Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
Forge headers or otherwise manipulate identifiers to disguise the origin of any data transmitted;
Upload, transmit, or otherwise distribute any data you do not have the right to transmit under any law, contract, or fiduciary relationship;
Upload, transmit, or distribute any content that infringes on any patent, trademark, trade secret, copyright, or other proprietary right;
Upload or transmit viruses, malware, or any code intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment;
Violate any applicable local, provincial, national, or international law, including privacy laws;
Send unsolicited communications, “spam,” or otherwise harass others;
Collect or store personal data about other users or non-users without consent;
Engage in fraudulent, deceptive, or unlawful conduct;
Use the Site or Materials for any commercial purpose without prior authorization.

Soulvie has no obligation to monitor Submissions. However, you acknowledge that we and our affiliates may, at any time, modify, restrict, or terminate access to any service, and may:

(i) disclose information as required by law or to protect Soulvie, its affiliates, the Site, users, or third parties;
(ii) review or monitor Visitor Data or Submissions at our discretion;
(iii) remove, restrict access to, or modify any Visitor Data or Submissions that we or our affiliates deem inappropriate or objectionable, at our sole discretion, without notice or consent.

8. Prohibited or Restricted Use
As a condition of using the Site, you represent and warrant that you will not use the Site for any illegal, fraudulent, deceptive, or unauthorized purpose, or in any manner that is prohibited by these Terms and Conditions. You agree not to use the Site in any way that could damage, disable, overload, or impair the Site, or interfere with other users’ access.

You may not attempt to gain unauthorized access to any materials or information on the Site, or bypass any security or access controls. Without our prior written consent, you may not use any robot, spider, scraper, search/retrieval application, or other manual or automated device to access, index, “scrape,” data mine, or otherwise copy or circumvent the Site’s navigation or presentation.

You agree not to:

Modify, translate, or create derivative works from the Site or its materials;
Decompile, reverse engineer, disassemble, or attempt to access the Site’s source code;
Redistribute, sell, rent, lease, sublicense, or otherwise transfer rights to the Site;
Remove or alter any proprietary notices, legends, symbols, or labels, including trademarks, logos, or copyright notices.

9. Waiver of Jury Trial and Binding Arbitration
Please read this section carefully as it affects your legal rights.

By using the Site, submitting information, placing an order, or creating an Account, you agree that any disputes or claims arising from your use of the Site, your Submissions, orders, purchases, fees, or your Account will be resolved through binding arbitration on an individual basis, rather than in court or in a class or representative action. You voluntarily waive any right to a jury trial for such disputes.

All arbitration shall be conducted in accordance with the rules of an established arbitration organization in Canada, or as mutually agreed, and the decision of the arbitrator shall be final and enforceable in any court with jurisdiction. You understand that you have the right to pursue claims in court, but by agreeing to these Terms, you and Soulvie choose to resolve disputes exclusively through binding arbitration, on an individual basis.

You agree that arbitration will proceed on an individual basis and will not be consolidated with other claims, and class or representative actions are waived. Reasonable filing, hearing, or administrative fees may be covered as required under the arbitration rules, and each party will bear its own legal costs unless otherwise provided by law.

10. Disclaimer and Limitation of Liability
Your use of the Site and Materials is at your own risk. While we strive to provide accurate and timely information, materials distributed electronically may be delayed, incomplete, or contain errors. You assume all risk associated with reliance on the Site, its Materials, or any information provided through the Site.

The Site and Materials are provided "as is" and without any warranties, whether express or implied. Soulvie and its affiliates, agents, and licensors do not guarantee the accuracy, completeness, timeliness, non-infringement, merchantability, or fitness for a particular purpose of any content or information on the Site, and we do not warrant that the Site will be error-free, continuously available, or free from viruses or other harmful components.

You are responsible for all maintenance, repair, or correction of your hardware, software, or internet service required to access or use the Site. To the fullest extent permitted by Canadian law, Soulvie, its affiliates, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use of the Site or Materials, even if we have been advised of the possibility of such damages.

Our total liability, if any, shall not exceed the lesser of (a) the amount you paid to use the Site, or (b) one hundred Canadian dollars (CAD 100).Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so these limitations may not apply to you, in which case liability is limited to the maximum extent permitted by law.
Any products purchased through the Site are subject to the applicable manufacturer’s or provider’s limited warranty.

11. Accuracy and Completeness of Information
While we make reasonable efforts to ensure the accuracy and completeness of the Site and its materials, we do not make any representations, warranties, or guarantees regarding the correctness, accuracy, or reliability of the Site or its content. The Site may contain typographical errors, inaccuracies, or other mistakes, and third parties may add, remove, or modify content without our authorization. If you notice any inaccuracies, please notify us so that we can make corrections.

Information on the Site may change or be updated without notice. Additionally, we are not responsible or liable for any information or content posted by non-affiliated third parties.

12. Printing Errors and Pricing
In the event that a product or service is listed at an incorrect price due to typographical errors or inaccurate information received from our suppliers, we reserve the right to refuse or cancel any orders placed at the incorrect price. We may cancel such orders even if they have been confirmed and charged to your payment method. If your payment has already been processed, we will issue a credit or refund for the amount charged.

13. Indemnification
You agree to defend, indemnify, and hold harmless Soulvie, its affiliates, agents, licensors, and their respective directors, officers, employees, and agents from and against any and all claims, damages, costs, liabilities, and expenses, including reasonable legal fees, arising out of or related to:

Your breach of this Agreement;
Your use of the Site or Materials, or any third party using your Account;
Any Submissions or user data;
Your violation of any law or the rights of any third party.

14. Third-Party Disclaimers
We are not responsible for third-party products or services, including but not limited to products or services that support the Site, your devices, internet service providers, or other third-party services.

The Site and any related profiles we operate on content-sharing platforms may contain links to other websites (“Linked Sites”). Linked Sites are not under our control or the control of our affiliates, and we make no representations, warranties, or guarantees regarding the accuracy, completeness, reliability, or suitability of any content or materials on Linked Sites. Linking to other websites does not imply endorsement or responsibility for the opinions, products, information, or services available on those sites.

You agree that we may display or otherwise use images, content, or materials you provide on content-sharing platforms, including your name or likeness, in connection with such links. If you wish to contact us regarding Linked Sites, you may reach out to Soulvie through our official customer service email.

15. Communications with Us
You agree and consent to receive disclosures, messages, notices, and other communications from us electronically, including via email.

By sending us any ideas, comments, suggestions, questions, or other materials (each considered a “Submission” as defined in this Agreement), you grant Soulvie and its affiliates a worldwide, non-exclusive, transferable, royalty-free, perpetual, and irrevocable right and license to use, copy, distribute, adapt, edit, modify, translate, reformat, create derivative works from, transmit, publicly display, and publicly perform such Submissions in any media now known or developed in the future, including for business and commercial purposes of Soulvie and its affiliates. You also agree that we may freely use any ideas, concepts, know-how, or techniques you send to us for any purpose.

You acknowledge and agree that you are fully responsible for any content submitted to the Site using your Account by you or any other person.

For any communications regarding this Agreement, you may contact us at:
Phone: +1 604-555-2378
Email: support@soulvie.shop
Address: 1212 34 Avenue Southeast, Calgary, AB T2G 1V7, Canada

16. Termination
We may suspend or terminate your Account immediately if you engage in any behavior that we deem unacceptable or that violates this Agreement.

All provisions of this Agreement that, by their nature, should survive termination—including but not limited to warranties, licenses, transfers, intellectual property, indemnification, limitations of liability, dispute resolution, and miscellaneous provisions—shall continue to apply after termination and remain binding and enforceable for the benefit of both parties.

17. Copyright Infringement Notice

If you believe that your copyrighted work has been copied and is accessible on the Site in a manner that constitutes copyright infringement, please provide written notice to Soulvie with the following information:

Your electronic or physical signature;
A description of the copyrighted work you claim has been infringed;
A description of where the allegedly infringing material is located on the Site;
Your address, telephone number, and email address;
A statement that you have a good-faith belief that the use of the material is not authorized by you, or by law;
A statement that the information in your notice is accurate and that you are the copyright owner.

18. Miscellaneous
This Agreement, together with the Site’s Privacy Policy and Financial Privacy Statement, constitutes the entire agreement between you and Soulvie regarding the subject matter herein. These provisions do not limit the applicability or enforceability of any other written agreement or binding terms between you and Soulvie or its affiliates, including, without limitation, any terms of submitted and accepted orders, credit terms, and terms or conditions of contests or promotions.

This Agreement shall be governed by and interpreted in accordance with the laws of Canada, without regard to any conflict of law principles. Any disputes arising out of or relating to this Agreement must be initiated within one (1) year of the cause of action. No waiver by either party of any breach or default under this Agreement shall constitute a waiver of any prior or subsequent breach or default. Section headings in this Agreement are included for convenience only and shall have no legal effect. If any provision of this Agreement is held to be illegal or unenforceable, such provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect. All rights not expressly granted herein are reserved. Failure to enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision or any other rights or provisions under this Agreement.

19. Trademarks and Intellectual Property
Soulvie and its logo are registered trademarks of Soulvie and/or its affiliates. All other brand names or trademarks appearing on the Site are the property of their respective owners.

Unless otherwise expressly stated, all information and screens on the Site, including documents, services, site design, text, graphics, logos, images, icons, and their arrangement, are the proprietary property of Soulvie and/or its affiliates. All rights not expressly granted are reserved. Except as otherwise required or permitted by applicable law, no copyrighted material may be copied, distributed, modified, transmitted, or posted without the prior written consent of the copyright owner.

20. Additional Important Policies
Please review our Privacy Policy and Financial Privacy Statement to learn more about our information collection, sharing, and privacy practices. By using the Site or its materials, you acknowledge that you have read, understood, and agreed to our Privacy Policy and Financial Privacy Statement, including the disclosure of information regarding the collection, use, and sharing of your personal information as described therein.

21. Canadian Business Use
Soulvie conducts business in accordance with Canadian law. The Site is intended for use by individuals located in Canada. Accessing the Site from outside Canada is done at your own risk, and you are responsible for complying with applicable local laws.