Privacy policy

Privacy Policy

At Soulvie, protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from soulvie.shop. By using our website, you consent to the practices described in this policy. We handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect information to provide a seamless shopping experience, process orders, and improve our services. This includes:

Device Information: Automatically collected when you visit our site:

  • Web browser type, version, and operating system

  • IP address, time zone, and device identifiers

  • Cookies, web beacons, and similar tracking technologies

We also track how you interact with our site, including:

  • Pages and products you view

  • Referring websites or search terms

  • Click patterns, scroll activity, and other browsing behaviors

Order Information: Collected when you make a purchase or attempt to purchase:

  • Full name, billing address, and shipping address

  • Payment details (processed securely)

  • Contact information including email and phone number

Additional Information: Voluntarily provided by you, such as feedback, survey responses, or promotional sign-ups.

All Device Information and Order Information are considered Personal Information under this policy.

2. How We Use Your Information

We use your information to operate our business effectively, protect our customers, and improve our services:

Order Information:

  • Process, verify, and fulfill orders, including payment, shipping, and invoicing

  • Communicate about order status, delays, or inquiries

  • Detect and prevent fraudulent or unauthorized transactions

  • Provide marketing or promotional communications only if you have opted in

Device Information:

  • Monitor and detect suspicious or fraudulent activity

  • Analyze site performance, optimize functionality, and enhance user experience

  • Improve marketing effectiveness and website design

Examples:

  • We may send reminders or promotions for products you viewed (if opted in)

  • Unusual login activity may trigger temporary access restrictions and notifications to protect your account

3. Sharing Your Personal Information

We may share your information with trusted service providers to operate the site and provide services, including:

  • Shopify: Hosting, payment processing, and store management

  • Google Analytics: Site usage analysis to improve functionality and marketing

We may also share information to:

  • Comply with legal obligations or government requests

  • Protect our rights, property, or safety, or the safety of our users

  • Facilitate mergers, acquisitions, or corporate transactions

We do not sell your personal information to third parties for marketing purposes.

Some service providers may store or process your information outside Canada. Your data will be subject to the laws of the jurisdiction where it is stored.

4. Behavioral Advertising

We may use Personal Information for targeted advertising, including:

  • Showing relevant product recommendations or promotions

  • Customizing marketing emails for users who have opted in

Your Choices:

  • Opt-out of targeted advertising via advertising platform settings (e.g., Google Ads, Facebook Ads)

  • Manage or delete cookies via your browser settings

5. Your Rights

As our valued customer, you have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate or incomplete information

  • Request deletion of personal information, where permitted by law

How to Exercise Your Rights:

  • Contact us via email or phone with a clear description of your request

  • Verification may be required to protect your data

We process your information primarily to fulfill contracts with you (e.g., completing orders) and to provide customer service.

6. Data Retention

We retain your Order Information as long as necessary to:

  • Complete transactions

  • Provide ongoing customer service

  • Comply with legal and accounting requirements

Device Information may be stored for analytics and security purposes consistent with industry standards. Certain records may be retained if required by law.

Deletion Requests: Contact us to delete your personal information. We will confirm deletion while respecting any legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Legal obligations or compliance requirements

  • Business operations or data practices

  • Technology, security standards, or service providers

8. Minors

Our website and services are not intended for individuals under the legal age of majority (18 or 19 years old depending on province). We do not knowingly collect personal information from minors. If we inadvertently do, we will delete it upon notification.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take commercially reasonable measures, no method of transmission or storage is entirely secure.

10. International Use

Our site is intended for users in Canada. Accessing it from outside Canada is at your own risk, and you are responsible for complying with local laws and regulations.

11. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Soulvie
Address: 1212 34 Avenue Southeast, Calgary, AB T2G 1V7, Canada
Phone: +1 604-555-2378
Email: support@soulvie.shop
For any questions, concerns, or assistance, please reach out to our customer support team via email or phone. We will make every effort to respond to your message as quickly as possible.